At The Red Therapy, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Refunds

1. Items must be returned within 30 days of receipt.
2. Products must be unused, in their original packaging, and in the same condition as received.
3. Proof of purchase (e.g., order confirmation or receipt) is required.

Non-Refundable Items

1. Gift cards.
2. Items purchased on clearance or as final sale.
3. Customized or personalized products.

How to Request a Refund

1. Contact Us: Email our support team at [Insert Support Email] or call us at [Insert Phone Number].
2. Provide Details: Include your order number and reason for the return.
3. Return Shipping: You are responsible for the cost of return shipping unless the item was defective or damaged during delivery.

Processing Time

Once we receive your returned item, we will inspect it and notify you. Approved refunds will be processed within 7-10 business days to the original payment method.

Exchanges

If you need an exchange for a defective or damaged product, please contact us, and we will assist you promptly.